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Service commitments
Product quality and service commitment
A commitment to product quality
Zhejiang Yongda Wire and Cable Co., Ltd. production of "Wing-Cable" brand wire and cable access to new and old customers, the company "carefully selected materials, carefully manufacturing, ease of use, good faith service" approach to quality, to provide customers with 100% qualified products. The company has an excellent quality of the production, technology, management, marketing and service personnel, advanced production and testing equipment, and strictly implement the ISO9001 quality management system to ensure that products meet the supplied power cable GB/T12706-2008 standards, control cable products meet GB9330-2008 standard requirements, electrical equipment cable products meet GB5023-2008, JB8734-2008 standard requirements, other products comply with relevant national, industry, business standards and explicit user requirements. And to ensure that we provide products for new, first manufactured products.
Second, the service commitment
1, in order to offer customers free wires and cables Selection Services and related technical consulting services.
2, marketing and service personnel fast, accurate and patiently answer any questions raised by customers and questions.
3, received the customers reflect the quality of information, within one hour to give a clear answer and solution, if necessary, to the scene to solve, after receiving the notice, the city eight hours, the outer provinces dispatched within 48 hours of professional and technical personnel to the scene to solve processing.
4, in regulating the installation and proper use of the case, the company provides products from the date of installation, quality guarantee period of 2 years, during this period, the product under normal conditions of use, the quality of the product itself, as provide customers with "three guarantees" service, and within a year free repair and replacement of product.
5, the use of our products user tracking service, tracking irregularly on user visits, to grasp and solve the user in the course of issues that may arise.
6, I will start to finish, meticulous, anytime, anywhere to meet the reasonable demands of our customers, we not only provide quality products and excellent service, we also practical action to promote a kind of value to our customers, our choice is to choose trust!
Business service
Yongda Cable Co., Ltd. to do service work, as further expand product awareness, increase brand influence, the implementation of brand strategy, an important measure. Companies throughout the country to establish 120 sales and service outlets, forming a perfect sales and service network, the majority of users trust and praise. Company product sales increased year by year, and achieved good economic benefits, to establish a stable, healthy market.
The company set up by the sales, technical, quality and other elite staff and service department directly under the General Manager, centralized processing of the user feedback information. Company Sales establish the company files for all customers, a detailed record of customer information and the use of our product quality and other information for the service department to better service for users to provide information support. The company developed a customer complaint management system, opened the 800 free service calls. Sales and service department should reply to all user calls in the day, to ensure call resolution rate of 100%, to answer the immediate answer, or give the call back within 1 hour; issues will be credited to the more complex issues related to the user and the information given on the day to call back answers. If it is necessary to the scene to solve, the Company will promptly send technical personnel to the scene to solve, until the user satisfaction. To enhance the quality of service to all users, and treatment options are call letters to form words recorded into customer profiles.
To address customer worries, the company will be in the early stages of development of each distribution point as a customer service organization with responsibility for sales, after sales service is also responsible for the work. Customers who purchase products clearly defined if not satisfied, you can always apply at all distribution points formalities exchange or return products, until the customer satisfaction.
I solemnly customers make product quality and service commitment, and strictly fulfill its commitments. Make the greatest efforts to eliminate user to worry about, allowing users to buy the rest assured, at ease.
Therefore, the company is committed to:
(A) the company strong production capacity, advanced, complete production and testing equipment, to ensure delivery and product quality is stable and reliable.
(2) to provide customers with high-quality technical services, including site design drawings services, custom designed according to environmental requirements appropriate cable products services, and provide guidance on installation and cable maintenance and other services.
(3) Products within the warranty period in question for our customers free replacement of defective products and provide technical guidance and maintenance services.
(4) After the warranty period for our products, free lifetime technical consulting and maintenance services, the damaged parts only cost.
A commitment to product quality
Zhejiang Yongda Wire and Cable Co., Ltd. production of "Wing-Cable" brand wire and cable access to new and old customers, the company "carefully selected materials, carefully manufacturing, ease of use, good faith service" approach to quality, to provide customers with 100% qualified products. The company has an excellent quality of the production, technology, management, marketing and service personnel, advanced production and testing equipment, and strictly implement the ISO9001 quality management system to ensure that products meet the supplied power cable GB/T12706-2008 standards, control cable products meet GB9330-2008 standard requirements, electrical equipment cable products meet GB5023-2008, JB8734-2008 standard requirements, other products comply with relevant national, industry, business standards and explicit user requirements. And to ensure that we provide products for new, first manufactured products.
Second, the service commitment
1, in order to offer customers free wires and cables Selection Services and related technical consulting services.
2, marketing and service personnel fast, accurate and patiently answer any questions raised by customers and questions.
3, received the customers reflect the quality of information, within one hour to give a clear answer and solution, if necessary, to the scene to solve, after receiving the notice, the city eight hours, the outer provinces dispatched within 48 hours of professional and technical personnel to the scene to solve processing.
4, in regulating the installation and proper use of the case, the company provides products from the date of installation, quality guarantee period of 2 years, during this period, the product under normal conditions of use, the quality of the product itself, as provide customers with "three guarantees" service, and within a year free repair and replacement of product.
5, the use of our products user tracking service, tracking irregularly on user visits, to grasp and solve the user in the course of issues that may arise.
6, I will start to finish, meticulous, anytime, anywhere to meet the reasonable demands of our customers, we not only provide quality products and excellent service, we also practical action to promote a kind of value to our customers, our choice is to choose trust!
Business service
Yongda Cable Co., Ltd. to do service work, as further expand product awareness, increase brand influence, the implementation of brand strategy, an important measure. Companies throughout the country to establish 120 sales and service outlets, forming a perfect sales and service network, the majority of users trust and praise. Company product sales increased year by year, and achieved good economic benefits, to establish a stable, healthy market.
The company set up by the sales, technical, quality and other elite staff and service department directly under the General Manager, centralized processing of the user feedback information. Company Sales establish the company files for all customers, a detailed record of customer information and the use of our product quality and other information for the service department to better service for users to provide information support. The company developed a customer complaint management system, opened the 800 free service calls. Sales and service department should reply to all user calls in the day, to ensure call resolution rate of 100%, to answer the immediate answer, or give the call back within 1 hour; issues will be credited to the more complex issues related to the user and the information given on the day to call back answers. If it is necessary to the scene to solve, the Company will promptly send technical personnel to the scene to solve, until the user satisfaction. To enhance the quality of service to all users, and treatment options are call letters to form words recorded into customer profiles.
To address customer worries, the company will be in the early stages of development of each distribution point as a customer service organization with responsibility for sales, after sales service is also responsible for the work. Customers who purchase products clearly defined if not satisfied, you can always apply at all distribution points formalities exchange or return products, until the customer satisfaction.
I solemnly customers make product quality and service commitment, and strictly fulfill its commitments. Make the greatest efforts to eliminate user to worry about, allowing users to buy the rest assured, at ease.
Therefore, the company is committed to:
(A) the company strong production capacity, advanced, complete production and testing equipment, to ensure delivery and product quality is stable and reliable.
(2) to provide customers with high-quality technical services, including site design drawings services, custom designed according to environmental requirements appropriate cable products services, and provide guidance on installation and cable maintenance and other services.
(3) Products within the warranty period in question for our customers free replacement of defective products and provide technical guidance and maintenance services.
(4) After the warranty period for our products, free lifetime technical consulting and maintenance services, the damaged parts only cost.
Add：Taizhou province Zhejiang city Huang Shiyang Industrial Zone Tel.：+86-0576-8235 8235
COPYRIGHT 2013 Zhejiang YONGDA Cable Co., Ltd. ALL RIGHT RESERVED
COPYRIGHT 2013 Zhejiang YONGDA Cable Co., Ltd. ALL RIGHT RESERVED